Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager.

Key Responsibilities

• Manage a portfolio of strategic customers, ensuring proactive communication and relationship management
• Lead Success Planning focused on 12-month outcomes and measure success using best practices
• Conduct Executive Business Reviews, preparing content and articulating the value of solutions to customers

Required Qualifications

• 5+ years of experience in Customer Success, managing mid/high/strategic tier accounts
• Solid knowledge of cloud solutions and ability to discuss IAM topics with both technical and non-technical stakeholders
• Experience with compliance requirements such as NIST, ISO 27001, SOC 2
• Proficiency in CRM systems like SFDC or Gainsight
• Fluency in Portuguese