Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager.

Key Responsibilities

• Manage a defined portfolio of customers, focusing on renewals and expansion
• Lead executive-facing quarterly business reviews and drive alignment across multi-stakeholder organizations
• Contribute to customer success strategies and process improvements while representing the voice of the customer

Required Qualifications

• BA/BS degree or relevant work experience
• 7-10+ years of experience in a customer success role, preferably in a SaaS technology company
• Proven track record of managing complex client engagements and building long-term relationships
• Experience managing deal sizes ranging from $100k to $5M
• Familiarity with Salesforce, G-Suite, Microsoft products, and other customer management tools is a plus