Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager - EMEA.

Key Responsibilities

• Lead the technical onboarding process for new customers and formulate onboarding plans
• Develop relationships with customer stakeholders and work with sales teams to manage renewals and minimize churn
• Collaborate with customers and the Edu team to ensure proper education on product features and best practices

Required Qualifications

• 5+ years of experience in enterprise customer-facing roles such as Customer Success or Technical Account Management
• Fluency in English; professional fluency in German is preferred
• Relevant domain knowledge in areas like Supply Chain Security, DevSecOps, or software development lifecycle
• Ability to take ownership of customer portfolios and make key decisions independently
• Demonstrated commitment to continuous personal and professional development