Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager to oversee customer relationships and ensure value realization through product expertise.

Key Responsibilities

• Design and execute onboarding strategies to drive product adoption and customer success
• Serve as the primary trusted advisor for enterprise customers, conducting strategic business reviews
• Identify and qualify expansion opportunities while maintaining customer retention and managing relationships

Required Qualifications

• 5-8 years of customer success or account management experience in Enterprise B2B SaaS
• Proven track record of managing enterprise accounts throughout their lifecycle
• Strong technical aptitude with the ability to learn software and teach customers
• Exceptional communication skills, comfortable presenting to C-level executives
• Strong project management capabilities with a data-driven approach to metrics