Senior Customer Success Manager

Job Summary

A company is looking for a Sr Customer Success Manager to oversee customer portfolios and drive product adoption.

Key Responsibilities

• Oversee customer engagement and outcomes within the portfolio
• Ensure customers are technically healthy and utilizing the latest product versions
• Guide customers in maximizing the value of their product investment and resolving escalated issues

Required Qualifications

• Minimum 7 years of related work experience or equivalent
• Experience in integrating AI into work processes and decision-making
• Ability to run projects independently with creativity
• Proven ability to analyze and resolve complex issues
• Relevant ServiceNow certifications