Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager to manage its enterprise customer base and drive procurement success.

Key Responsibilities

• Help customers drive procurement success on the platform
• Define and deliver customer business outcomes continuously
• Act as a trusted advisor, educating customers on best practices and platform usage

Required Qualifications

• 8+ years of experience in customer success, technical account management, or strategic consulting
• Experience in procurement or vendor management and familiarity with procurement technologies
• Strong project management skills for managing a dynamic customer portfolio
• Proactive team player with the ability to identify process gaps
• Business process-oriented with a focus on workflow efficiency