Senior Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager Senior- State Contracts.

Key Responsibilities

• Provide strategic and operational leadership for large-scale state assessment contracts
• Own end-to-end program accountability, including scope, budget, and compliance
• Act as the primary executive-level contact for state education departments and facilitate governance structures

Required Qualifications

• Expert-level program and portfolio management capabilities
• Demonstrated success managing high-risk state or government contracts
• Deep expertise in K-12 education systems and statewide assessment programs
• Strong understanding of assessment policy, psychometrics, and compliance requirements
• Proven experience influencing cross-functional teams and senior leaders