Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager.

Key Responsibilities

• Own the entire post-sales experience including onboarding, implementation, renewals, up-sells, and strategic account management for enterprise-level customers
• Act as a trusted advisor and advocate by working cross-functionally to meet customer needs
• Use data to develop insights into customer business needs and identify opportunities for revenue growth

Required Qualifications

• 7+ years of experience in P&C or Specialty insurance, preferably in underwriting, operations, or systems
• Experience in customer success or client-facing relationship management positions
• Proven experience partnering with large enterprise-level organizations
• Strong business acumen and executive presence
• A degree in business, risk management, communications, or marketing is helpful