Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager to oversee post-sale relationships with enterprise customers in the cybersecurity sector.

Key Responsibilities

• Manage customer relationships by understanding their security challenges and conducting regular Executive Business Reviews
• Provide technical guidance during implementation and help customers interpret security data and integrate the platform into their workflows
• Monitor customer health indicators to identify risks and drive resolution, while advocating for customer needs with product and engineering teams

Required Qualifications

• 5+ years in customer success, account management, or technical support roles
• 3+ years of hands-on cybersecurity experience (SOC, security engineering, incident response, or similar)
• Strong understanding of security frameworks and concepts like external attack surface management and continuous threat exposure management
• Proven ability to translate complex technical data into business value for both technical and executive audiences
• Technical proficiency with SIEM, EDR, firewalls, IDS/IPS, or cloud security tools