Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager.

Key Responsibilities

• Own net revenue retention (NRR) and customer lifetime value (CLV) for a portfolio of mid-market and enterprise customers
• Develop and execute customer success plans aligned to customer goals and outcomes
• Drive onboarding, adoption, and ongoing value realization across the customer lifecycle

Required Qualifications

• 5+ years of experience in Customer Success, Account Management, or a related role
• Proven track record of driving retention, expansion, and long-term customer value in a SaaS or subscription business
• Experience managing complex, technical customers and enterprise stakeholders
• Strong ability to translate technical capabilities into business value
• Comfort owning commercial outcomes, including renewals and expansions