Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager - PST Time Zone.

Key Responsibilities

• Manage a portfolio of strategic accounts and serve as the primary point of contact
• Drive onboarding and product adoption while tracking customer business objectives and goals
• Lead regular customer check-ins, track success plans, and conduct quarterly business reviews

Required Qualifications

• BA/BS degree preferred or equivalent experience
• 5+ years of experience in a similar role managing strategic accounts
• Knowledge of privilege access management and cybersecurity best practices preferred
• Experience with Customer Success Management platforms and Salesforce
• Ability to understand business objectives and deliver product value