Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager, Utility.

Key Responsibilities

• Proactively manage a portfolio of customers utilizing Utility Expense Management and/or Resident Billing
• Develop and build strong relationships with key customer stakeholders and executive sponsors
• Conduct quarterly business reviews and ensure customer goals and objectives are met

Required Qualifications, Training, and Education

• 8+ years of experience in a Customer Success or Account Management role
• Experience with Salesforce or other comparable CRM systems
• Prior experience in Multifamily Utility Expense Management and Resident Billing
• Technical aptitude to identify alternative solutions to customer issues
• Bachelor's degree or higher is a bonus