Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager.

Key Responsibilities

• Manage a portfolio of 40-50 mid-market customers, focusing on retention, adoption, and satisfaction
• Lead onboarding plans and develop customer success strategies aligned with business goals
• Monitor customer health, conduct business reviews, and collaborate cross-functionally to enhance customer experience

Required Qualifications

• 5+ years of experience as a Customer Success Manager, preferably in a mid-market setting
• Experience in strategic relationship management with customer stakeholders
• Analytical thinking skills to interpret customer data for proactive account management
• Experience in cross-functional collaboration with teams such as sales and product
• Bonus for experience in the recruiting or talent acquisition industry