Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager to serve as a strategic partner for enterprise customers throughout the customer lifecycle.

Key responsibilities

• Manage customer relationships, ensuring satisfaction, retention, and growth across enterprise accounts
• Lead enterprise renewals and drive expansion through strategic planning and stakeholder alignment
• Monitor customer health and success metrics, proactively identifying risks and managing escalations

Required qualifications

• 4-6+ years of experience in Customer Success or Strategic Account Management with enterprise customers
• Proven experience managing complex enterprise accounts and executing renewals and expansions
• Ability to build trusted relationships and influence decisions across organizations
• Data-driven approach to Customer Success, leveraging metrics and analytics
• Demonstrated adaptability and entrepreneurial mindset in a dynamic environment