Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager.

Key Responsibilities

• Maintain and nurture strong, long-term relationships with customers
• Serve as the voice of the customer, collaborating with internal teams to integrate feedback
• Monitor customer usage metrics and proactively address areas for improvement

Required Qualifications

• 5-7+ years in customer success, account management, or a related field
• Experience in the SaaS or public safety industries preferred
• Proven track record of fostering relationships with key decision-makers
• Ability to quickly learn and become proficient in new technologies and systems
• Direct experience in the 911 space or related public safety communications systems is a plus