Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager.

Key Responsibilities

• Serve as the primary strategic point of contact for assigned enterprise and strategic accounts
• Own and drive account strategy, including implementation and adoption plans
• Proactively identify risks and opportunities across the portfolio to mitigate churn and drive growth

Required Qualifications

• 5+ years of experience in Customer Success, Account Management, or Client Services within an Enterprise or Strategic B2B SaaS environment
• Demonstrated experience owning complex, high-ARR accounts with senior stakeholder engagement
• Strong project management experience across multi-threaded, high-priority initiatives
• Experience working in or with Life Sciences organizations strongly preferred
• Proven ability to manage renewals, mitigate risk, and identify expansion opportunities