Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager.

Key Responsibilities

• Become a product expert and master the customer success process
• Own the full customer lifecycle, from implementation to renewal
• Effectively coordinate and lead the internal team to support customers

Required Qualifications

• Experience in customer success or account management roles
• Ability to quickly learn and communicate technical topics and products
• Proven track record of meeting targets for customer renewal and expansion
• Strong people management skills, including influencing and negotiating
• Experience working with technical audiences is a plus