Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager - Emerging Enterprise.

Key Responsibilities

• Partner with Account Executives to develop growth strategies and ensure successful renewals and expansions
• Identify and cultivate relationships with client executives, including VPs and C-suite officers
• Regularly monitor account health and create customized success plans to maximize customer value from the product

Required Qualifications

• 4+ years of experience in a Customer Success or Account Management role
• 3+ years of experience working with mid-market SaaS customers
• Proven ability to manage software adoption within Enterprise organizations
• Technical aptitude and business acumen related to enterprise growth drivers
• Experience driving adoption of AI solutions is a plus