Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager (US Eastern Time).

Key Responsibilities

• Own onboarding and rollout plans for new customers, coordinating with Sales for successful implementation
• Engage with customers to understand their goals and provide tailored guidance, while identifying expansion opportunities
• Monitor customer health and usage, serving as the primary point of contact for inquiries and issues

Required Qualifications

• 5+ years in software/SaaS sales and/or customer success, preferably with enterprise experience
• Working knowledge of cloud infrastructure, DevOps, and developer tools
• Hands-on experience with Salesforce and other customer success platforms
• Experience building relationships with executive, business, and technical stakeholders
• Startup experience is preferred