Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager.

Key Responsibilities:

• Ascertain customer goals and collaborate on strategic plans to drive business value
• Engage customers through strategy calls and emails, securing buy-in for growth and resolving inquiries
• Maintain relationships with key stakeholders and identify upsell and cross-sell opportunities throughout the customer lifecycle

Required Qualifications:

• Experience in a client-facing role at a B2B SaaS company
• Passion for customer success and ability to embrace challenges in a fast-paced environment
• Ownership of account renewals and proactive identification of growth opportunities
• Ability to develop relationships with key stakeholders
• Experience in driving business value through customer engagement