Senior Customer Success Manager

Job Summary

A company is looking for a Senior Manager, Customer Success Operations & Analytics.

Key Responsibilities

• Lead development and optimization of Customer Success processes across the customer lifecycle
• Manage Customer Success performance metrics, reporting, dashboards, and forecasting models
• Provide data-driven recommendations to influence customer retention, adoption, and engagement strategies

Required Qualifications

• Deep experience in Customer Success Operations or Revenue Operations
• Advanced experience with Salesforce and preferably Planhat
• Strong program and project management skills
• Record of building high-performing teams or demonstrating leadership readiness
• Ability to thrive in fast-paced, cross-functional environments