Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager responsible for ensuring the success of enterprise customers.

Key Responsibilities

• Own a portfolio of 8-10 strategic enterprise customers and drive measurable results
• Engage with senior technology leadership to influence renewal outcomes and expansion opportunities
• Proactively identify risks and manage account health while coordinating cross-functional teams

Required Qualifications

• 8-12+ years of experience managing complex enterprise customers within SaaS or platform organizations
• Demonstrated ownership of large accounts with executive visibility
• Proven track record in driving renewals and long-term customer value
• Strong business and financial acumen with the ability to connect adoption to ROI
• Experience in ambiguous, high-stakes environments and proactive risk management