Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager responsible for ensuring the success of a portfolio of enterprise customers.

Key Responsibilities

• Own a portfolio of 8-10 strategic enterprise customers and drive measurable results
• Build trusted relationships with senior technology leadership and deliver Executive Business Reviews
• Proactively manage risks and ensure renewal readiness across assigned accounts

Required Qualifications

• 8-12+ years of experience managing complex enterprise customers in SaaS or platform organizations
• Demonstrated ownership of large accounts with executive visibility
• Proven track record in driving renewals and expansion
• Strong business and financial acumen to connect adoption to ROI
• Comfortable operating in ambiguous, high-stakes environments