Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager for the West region.

Key Responsibilities

• Deploy standardized engagement models to ensure clarity for customers and internal teams
• Promote best practices and processes to enhance scalability and operational health
• Develop and maintain relationships with key customer stakeholders to drive retention and growth

Required Qualifications

• 5+ years in Customer Success managing large enterprise accounts
• Background in big data, privacy, data governance, or information security
• Proven experience working in the West for at least 3 years
• BS/BA degree
• Deep understanding of value drivers in recurring revenue business models