Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager.

Key Responsibilities

• Manage customer relationships throughout their lifecycle and advocate for their needs internally
• Maintain high revenue retention rates and identify expansion opportunities
• Conduct periodic Business Reviews and ensure customers derive maximum value from solutions

Required Qualifications

• 4+ years of experience in a customer-facing role such as Consultant or Customer Success Manager
• 3+ years working within a hosted or Software as a Service business model
• Bachelor's degree or equivalent experience preferred
• Experience managing large Enterprise-level customers and communicating initiatives with Upper Management
• Ability to engage in technical dialogue with customers and internal audiences