Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager to drive measurable impact across a portfolio of North America based customers.

Key Responsibilities

• Take full accountability for a $3-5m ARR portfolio, owning Net and Gross Revenue Retention targets
• Work with customer stakeholders to define and realize measurable value across product lines
• Build and maintain trusted relationships with senior stakeholders and lead Executive Business Reviews

Required Qualifications

• 5+ years in Customer Success, Strategic Account Management, or similar SaaS B2B roles
• Experience meeting Revenue Retention and expansion targets for global, enterprise-size accounts
• Proven ability to manage complex, multi-stakeholder accounts across various business units
• Demonstrated strong commercial acumen and experience in growth conversations
• Track record of driving high customer satisfaction and revenue performance