Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager.

Key Responsibilities

• Collaborate with customers to achieve their security goals and demonstrate the value of solutions
• Build strong relationships to turn customers into advocates and showcase their success stories
• Lead Quarterly Business Reviews and manage risks to ensure positive customer outcomes

Required Qualifications

• 5+ years of experience in customer success, account management, or related client-facing roles
• Experience in cybersecurity, SaaS, or technology industries is preferred
• Proven experience supporting enterprise and strategic accounts with a focus on retention and measurable outcomes
• Proficiency with customer success and CRM platforms (e.g., Gainsight, Salesforce)
• Ability to collaborate effectively across departments and escalate issues as necessary