Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager (Remote).

Key Responsibilities

• Manage and own large, complex health plan accounts, serving as the primary contact for customer success
• Build strong relationships with client stakeholders and navigate difficult conversations and escalations
• Coordinate with internal teams to resolve client issues and drive customer satisfaction and retention

Required Qualifications

• Experience managing enterprise or complex customer accounts in healthcare or related fields
• Strong relationship-building skills with executive-level stakeholders
• Proven ability to drive outcomes through influence in ambiguous situations
• Comfort in handling escalations and facilitating resolutions across teams
• Healthcare industry experience preferred