Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager, Digital Led.

Key Responsibilities

• Drive customer onboarding and activation through data-driven support and marketing engagements
• Identify and mitigate risks using data and product signals, coordinating strategies across account teams
• Provide technical guidance and prescriptive selling to maximize customer value and support renewals and expansions

Required Qualifications

• 5+ years in a customer-facing role, preferably in tech-led Customer Success or account management
• Proven success in a 1:many/tech touch Customer Success organization
• Experience managing the renewal process with accountability to a retention quota
• Strong project management skills and experience with technical products
• Exceptional time management and organizational skills