Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager, who will be responsible for managing customer success, retention, and growth for a portfolio of key clients.

Key Responsibilities

• Ensure high customer satisfaction and retention by managing relationships and demonstrating value
• Develop and execute strategic account plans to identify growth opportunities
• Drive revenue growth through collaboration with internal teams and deploying AI Service Agents

Required Qualifications

• 5-7 years of experience in a Customer Success or similar role within the B2B SaaS industry
• Proven track record of managing a book of business and meeting revenue quotas
• Experience in creating and executing strategic account plans
• Skilled in building relationships with C-level executives and senior stakeholders
• Ability to leverage data for decision-making and identifying growth opportunities