Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager - German Speaking.

Key Responsibilities

• Act as a strategic advisor to customers, providing guidance on best practices and technology strategies
• Collect customer feedback and communicate insights to internal teams to enhance products and services
• Build and execute account plans to mitigate risks and drive growth across the customer portfolio

Required Qualifications

• 7+ years of experience in Customer Success, Account Management, or a related customer-centric role
• Fluent in German
• Strong understanding of technology, particularly databases and cloud infrastructure
• Ability to work autonomously and make key decisions for customer outcomes
• Experience in leading projects and collaborating with cross-functional teams