Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager.

Key Responsibilities

• Oversee customer engagement and outcomes, ensuring technical health and optimal product usage
• Manage the Customer Impact Plan and drive customer actions aligned with business goals
• Conduct periodic Customer Business reviews and address escalated client issues promptly

Required Qualifications

• Minimum 7 years of related work experience or equivalent
• Experience integrating AI into work processes and decision-making
• Ability to manage multiple customers and priorities simultaneously
• Experience in providing independent comprehensive services
• ServiceNow accreditations or certifications are a plus