Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager, Key Accounts.

Key Responsibilities

• Serve as the primary point of contact for designated accounts, advocating for customer needs
• Support customers in utilizing and operationalizing the company's platforms, including onboarding and health checks
• Collaborate with cross-functional teams to develop customer success plans and identify expansion opportunities

Required Qualifications

• 5-15 years of experience in post-sales/pre-sales, specifically in Customer Success managing Enterprise Customers
• Experience in troubleshooting and independently resolving customer issues
• Security or risk management experience preferred
• Consulting background strongly encouraged
• Occasional travel required