Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager to drive customer retention and account growth.

Key Responsibilities

• Engage with existing customers to ensure satisfaction and identify growth opportunities
• Lead the renewal process, including contract negotiations, to maintain a high retention rate
• Develop strategies to increase customer investment in products and conduct regular account reviews

Required Qualifications

• Bachelor's Degree in Business, Marketing, or a related field
• 3-4 years of experience in sales, account management, or customer success, preferably in a technology or SaaS environment
• Experience with Salesforce, Gainsight, and Outreach is an advantage
• Strong negotiation and closing skills
• Ability to build rapport and foster long-term relationships with customers