Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager.

Key Responsibilities

• Build and maintain strong relationships with executive buyers and stakeholders to mitigate turnover risk
• Drive customer success metrics and ensure successful outcomes on key use cases
• Own the implementation-to-CSM handoff and provide internal product feedback and insights

Required Qualifications

• 5+ years in Customer Success, SaaS consulting, or a related field
• Proven track record of managing enterprise customer relationships, including renewals
• Strong executive presence and experience with C-suite and VP-level stakeholders
• Experience with SaaS implementations and project management
• Ability to consult on complex workflows across People, Finance, and Recruiting functions