Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager to manage client relationships and drive business growth.

Key Responsibilities

• Become a product expert and educate clients on data, tools, and solutions
• Independently manage customer retention and growth, including proactive communication and change management
• Develop strategies to enhance engagement, adoption, and mitigate churn for long-term account growth

Required Qualifications

• BA/BS degree in Business Administration or related quantitative field
• 3-5 years of experience in customer-facing roles such as account management or strategic consulting, preferably in enterprise software or SaaS
• Technical aptitude with intermediate experience in Microsoft Excel and PowerPoint
• Experience working with syndicated data, preferably in the Consumer-Packaged Goods industry
• Ability to prioritize and multitask effectively in a fast-paced environment