Senior Customer Success Manager

Job Summary

A company is looking for a Sr. Manager, Customer Success.

Key Responsibilities

• Lead and mentor a customer success team to ensure alignment with organizational goals and client success metrics
• Develop and implement initiatives to enhance customer retention and drive growth, identifying upselling opportunities
• Establish and monitor key performance indicators (KPIs) for customer success, providing insights to the executive team

Required Qualifications

• 10+ years of account/client management and customer success experience in a client-facing role
• 7+ years of experience leading and building high-performing customer success teams
• 5+ years of digital marketing experience required
• 8+ years of experience with CRM tools and Microsoft or Google Office Suite of products
• Bachelor's Degree in business, marketing, or a related field preferred