Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager.

Key Responsibilities

• Build and maintain strong relationships with customers, identifying upselling and cross-selling opportunities
• Provide product expertise and training to ensure customers maximize the value of technology solutions
• Act as the primary point of contact for customer inquiries and collaborate with internal teams to resolve issues

Required Qualifications

• Proven experience in Customer Success, Account Management, or related client-facing roles within the tech industry
• Experience in industries related to wildfire risk mitigation, weather analytics, and/or electric utilities
• Technical aptitude to understand and explain complex tech solutions
• Data-driven mindset, comfortable using data and metrics to enhance customer engagement
• Proficiency in using Customer Relationship Management (CRM) software