Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager.

Key Responsibilities

• Own the end-to-end post-sales customer lifecycle for an assigned portfolio, ensuring onboarding, adoption, and retention
• Influence client revenue strategies as a senior consultant, aligning Duetto's capabilities with business needs
• Resolve complex business and product challenges, serving as the primary point of contact for strategic client issues

Required Qualifications

• 4+ years of experience in a Customer Success SaaS role
• Strong proficiency in hotel technology and relevant KPIs
• Experience with CRM tools (Salesforce) and project management software (JIRA, Trello)
• Specialized knowledge or experience within the Hospitality technology industry, particularly in revenue management
• Understanding of region/segment hospitality market dynamics and distribution landscape