Senior Customer Success Manager

Job Summary

A company is looking for a Senior Manager, Customer Success Management.

Key Responsibilities

• Manage and develop multiple medium/large customer accounts, fostering trusted relationships and identifying opportunities for upselling and cross-selling
• Ensure customer success by gathering feedback, facilitating governance meetings, and coordinating with internal teams to address customer issues
• Act as the primary contact for customers, managing risks and ensuring transparency in customer health and support cases

Required Qualifications

• Bachelor's degree in Computer Science, Computer Information Sciences, or related field; relevant work experience may substitute for education
• Minimum 6+ years of functional and technical knowledge of SaaS platforms
• Proven ability to maintain strong customer relationships and drive software adoption
• Demonstrated operational excellence in analytical thinking and process improvement
• Experience collaborating across organizations and with external stakeholders