Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager - Government.

Key Responsibilities

• Manage strategic relationships with government regulatory boards and state agencies
• Develop success plans that align technology with agency mandates and public-sector priorities
• Lead training programs to ensure effective platform utilization for audit readiness

Required Qualifications

• 5+ years of experience in Customer Success or Account Management in Healthcare Compliance, RegTech, or GovTech
• Experience navigating state agencies and government regulatory boards
• Bachelor's degree in a relevant field or equivalent professional experience
• Ability to translate technical features into clear outcomes for non-technical leaders
• Experience with data-heavy solutions and tools like Gainsight or HubSpot