Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager.

Key Responsibilities

• Onboard new customers and ensure smooth transitions from sales to customer success
• Proactively manage a portfolio of accounts, focusing on client retention and adoption strategies
• Identify growth opportunities and achieve a Net Revenue Retention rate of at least 110%

Required Qualifications

• 5+ years of experience in implementation, account management, or customer success roles
• Proven track record of upselling and client growth
• Strong project management skills and experience
• Good knowledge of the legal industry
• Strong time management and organizational skills