Senior Customer Success Manager

Job Summary

A company is looking for a Sr. Manager, Customer Success.

Key Responsibilities

• Lead and manage a customer success team, ensuring performance metrics and business goals are met
• Develop strategic partnerships with stakeholders and customers to enhance customer satisfaction and success
• Oversee budgeting, staffing, and operational initiatives to support team effectiveness and organizational goals

Required Qualifications

• Bachelor's degree in a relevant field or equivalent professional experience
• 6+ years in a people leadership role or 10+ years in customer success management
• 12+ years of experience in support, consulting, account management, or related fields
• 5+ years of experience in HCM applications or related HR tech domain
• Proven ability to lead and motivate a high-performing team