Senior Customer Success Manager
Job Summary
A company is looking for a Senior Customer Success Manager to empower customers and drive business outcomes.
Key Responsibilities
- Develop and implement success plans to align with customers' strategic initiatives
- Deliver quarterly Customer Success Reviews to highlight successes and refocus priorities
- Drive customer adoption through onboarding, training, and regular touchpoints
Required Qualifications
- 5+ years in a customer-facing role for a B2B SaaS or similar technology company
- Experience with industrial/manufacturing organizations is a plus
- Familiarity with time-series and data analytics in manufacturing
- Experience presenting to Senior Director+ levels at Fortune 500 companies
- Proven experience owning the renewal process and collaborating with sales teams
COMPLETE JOB DESCRIPTION
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