Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager - Commercial.

Key Responsibilities

• Develop and maintain strategic business relationships with customers to drive adoption and retention
• Provide technical product expertise and educate various teams on the business value of automation
• Serve as the primary point of escalation for customer issues and contribute to team development through coaching

Required Qualifications, Training, and Education

• BS or equivalent education
• 5+ years of experience in consulting, customer success management, or technical account management
• Experience in integration and/or business automation
• Understanding of large complex businesses with multiple stakeholders
• Strong track record of customer retention and growth