Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager.

Key Responsibilities

• Lead the planning, execution, and delivery of customer-facing projects
• Coordinate with internal teams to ensure alignment on project goals and timelines
• Manage customer support requests and conduct user training sessions

Required Qualifications

• 3-5 years of experience in P&C or Specialty insurance, particularly in underwriting or operations
• Experience in customer success or project management in software delivery
• Strong understanding of software development methodologies
• Knowledge of project management tools and software development lifecycles
• PMP, Scrum Master, or similar certifications are a plus