Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager to manage and enhance relationships with strategic B2B SaaS customers.

Key Responsibilities

• Define success and drive adoption and value for a portfolio of customers
• Monitor account health and provide data-driven insights to align solutions with customer outcomes
• Facilitate onboarding and ensure high customer satisfaction and retention

Required Qualifications

• 5+ years of experience in customer-facing strategy, value-based selling, or management consulting
• Proven track record of partnering with C-level stakeholders to drive customer outcomes
• Understanding of financial services and technology trends
• Experience managing complex opportunities with multiple stakeholders
• Ability to influence and drive collaboration in a virtual team environment