Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager who will manage a portfolio of accounts and strategic initiatives to drive customer productivity and long-term partnerships.

Key Responsibilities

• Drive customer engagement, best practices, methodologies, and retention strategies
• Serve as the primary point of contact and strategic liaison for enterprise accounts
• Provide customer training and enablement across the platform and solutions as needed

Required Qualifications

• 3 years of experience in Customer Success, Account Management, or related client-facing experience
• Bachelor's Degree required
• Exceptional organizational and project management skills
• Ability to identify growth opportunities and strategically expand partnerships
• Experience with CRM and customer success platforms (preferably Salesforce)