Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager in the healthcare sector.

Key Responsibilities

• Own executive-level relationships for top-tier healthcare accounts, guiding clients through regulatory shifts
• Co-create Joint Business Plans and lead Executive Business Reviews to maintain revenue retention and identify expansion leads
• Serve as the Voice of the Customer, providing actionable insights to the Product team and optimizing customer success tools

Required Qualifications

• 5+ years of B2B SaaS Customer Success experience managing strategic enterprise accounts
• Direct experience in HealthTech, healthcare compliance, or credentialing is strongly preferred
• Experience with Gainsight or similar customer success platforms and CRM tools like HubSpot
• A self-starter comfortable in a remote environment with limited oversight
• Ability to identify churn risks and develop contingency plans