Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager to lead post-sales customer engagements and maximize the value of digital marketing solutions.

Key Responsibilities

• Serve as the primary point of contact for customers, developing success plans and facilitating strategic account planning
• Drive adoption of Adobe Experience Cloud products by using data insights to guide customers from baseline to advanced digital maturity
• Identify customer risks, crafting and executing plans to address concerns and promote customer satisfaction

Required Qualifications

• Demonstrated success in Customer Success roles within the tech industry, particularly in SaaS or digital marketing
• Prior experience in digital marketing/digital experiences with a strong understanding of data platforms and customer journey analytics
• Ability to multitask and prioritize in a fast-paced environment
• Experience in program management and data analysis
• Strong expertise in enterprise account management